InstaService connects handymen, cleaning, and plumbing service experts on demand (within an hour) or by scheduling. Whether you need immediate assistance or prefer to plan ahead, our experts are here to help.
Booking a service is simple:
On-demand services are designed to immediately send a service expert to your location, which is ideal for urgent needs. Scheduled services allow you to book an expert for a future date and time, offering flexibility and planning.
For on-demand services, we aim to have an expert at your location as quickly as possible, within an hour, depending on expert availability and your location.
The selection of a specific service expert is unavailable for on-demand services due to their immediate nature.
However, for scheduled services, Instaservice meticulously selects the best expert suited to complete your job.
Service rates are based on the type of service, duration, and, in some cases, the job's specific requirements. You'll see a transparent pricing model before confirming your booking.
For scheduled services, you can cancel or reschedule free of charge up to 3 hours before the appointment time. On-demand service cancellations are subject to a fee if canceled after an expert has been dispatched.
Payment is securely processed through the InstaService app or website. We accept all major credit cards. We charge the customer only after the service is completed.
Your satisfaction is our top priority. If you're unsatisfied with the service received, please contact our customer support team within 24 hours of service completion. We'll work with you to resolve the issue, which may include a partial refund or re-service.
InstaService is rapidly expanding. Please enter your location on our app or website to check if we're available in your area.
You can schedule a service up to 7 days in advance. This allows you to plan for any future needs.
You can book multiple services within the same category and same service type (On-demand or Scheduled) by adding them to your cart before checkout. Please place separate orders for services across different categories to ensure each service matches the appropriate expert.
Yes, the minimum service duration varies depending on the service type. Typically, it's one hour.
To modify your scheduled booking, go to My Bookings in the app or website and select the booking you wish to change. Three hours before the job starts, you can adjust the date, time, or service details.
Absolutely! When booking your service, you can provide detailed instructions or specific requests for the service expert.
If service experts are unavailable at your scheduled time, we will inform you at least three hours before the job starts. In such cases, you may opt for an on-demand service or reschedule for a more convenient time.
Once your booking is confirmed, you'll receive a confirmation email and a notification in the app, including the details of your service expert.
If you need additional services after booking, you can discuss your requirements directly with the service expert. With your approval, the expert can update your service order to include the additional tasks.
Ensure the area needing service is accessible and free of personal belongings. If necessary, provide specific instructions or parking details.
Yes, you can book services on behalf of someone else. Just provide the correct address and inform the recipient about the scheduled service.
Please secure pets in a separate area during the service for the safety and comfort of our service experts.
While we cannot guarantee the same expert for every booking, you can request your preferred expert for scheduled services, and we'll do our best to accommodate.
Rescheduling is not an option for on-demand services. You will be charged a $undefined fee if you need to cancel.
Some services may incur additional fees on holidays or weekends. This will be indicated during the booking process.
If your service expert is running late, you'll receive a notification with an updated arrival time. You can track the Service Expert's Live location and chat/call with your Service Expert. You can also contact customer support for assistance.
If you won't be home, please provide entry instructions and necessary codes when booking. Ensure the service expert has access to all areas where work is needed. To start the service, please share the OTP via call or chat.
We cover many home services but may not offer specialized services requiring specific certifications. Check our services list or contact us for more information.
After service completion, you can rate your experience and provide feedback through the app or website.
If you cancel an on-demand service after a service expert has been assigned, a $undefined cancellation fee will be applied to compensate the expert for their time.
Yes, you can cancel a scheduled service without incurring a fee if you do so at least 3 hours before the scheduled start time. Cancellations made less than 3 hours before the start time will incur a $undefined fee.
You can reschedule your service through the app or website. For scheduled services, you can reschedule up to 1 hour before the service start time without incurring any fees.
No, there is no fee for rescheduling a service as long as it's done within the allowed time frame (up to 1 hour before the scheduled start for scheduled services).
For on-demand services, if you cancel after a service expert has been dispatched, you will be charged a $undefined cancellation fee.
We understand that emergencies happen. If you have an urgent reason for cancellation, please contact customer support immediately to discuss possible cancellation fee waivers.
The cancellation fee will be charged using the payment method you have on file with InstaService. You'll receive a notification and a receipt for any fees applied.
Joining Instaservice involves three simple steps:
On-demand requests are expected to be responded to immediately. Promptness is vital to meeting the urgent needs of Instaservice customers.
Customers set specific times for scheduled services. The app communicates these details, allowing you to plan and manage your schedule effectively.
No, joining and using the Instaservice platform is free. There are no platform fees for service providers.
Service providers receive the amount the customer pays minus any payment platform fees. This ensures you receive fair compensation for your services.
Instaservice offers a diverse range of on-demand home services. You'll receive job requests that match the services and the professional details you provided during registration.
When you receive a job notification, you'll see "Accept" and "Reject" options. If you're available, press "Accept" to confirm your availability. Use the 'Available' toggle in the app to manage your availability status and receive job notifications accordingly.
As a service expert, you're responsible for your insurance and any damages at the customer's place. A suitable insurance policy is highly recommended to cover potential liabilities and ensure peace of mind.
To receive payments:
Payment timelines are as follows:
The InstaService Referral Program lets you earn rewards by inviting friends to join the platform. When someone registers using your referral code, they get a $[creditsPerReferral] joining bonus, and you receive $30 for each successful referral. You can earn up to $300 in total referral rewards, with a combined program reward cap of $450.
You may apply up to 25% of your cart value from referral credits towards any service booked through InstaService. These credits can be combined with other discounts, maximizing your savings.
Your referral code is applied automatically if your referral registers using the link you shared. You will need the link or code to be eligible for the referral reward.
Although the number of individuals you can refer to InstaService is unlimited, you may earn a maximum of $300 in referral rewards.
Yes, referral credits apply to any service provided by InstaService, provided that the 25% cart value limit is adhered to.
You can enter the iPad draw by referring 10 friends to InstaService. Only completed registrations count towards your referrals for the iPad draw. Make sure your friends finish the sign-up process to qualify!
Winners will be personally contacted and announced on our social media platforms, so please keep an eye on your inbox and our pages!
Yes, referral credits expire 3 months after they are issued. Make sure to use them before they expire!
You will receive a notification with your service provider's estimated arrival time (ETA). You can also track their progress in real time through our platform.
Once a booking is confirmed, you can contact your service provider through the app or platform if you have any coordination or questions.
You can reschedule or cancel your booking through our app. Please keep in mind our cancellation policy, including any potential fees for late cancellations.
Ensure the area where the service will be provided is accessible. If there are specific instructions or requirements, communicate them to the service provider.
In the unlikely event of a no-show, please contact our customer support immediately. We will arrange to either reschedule your booking as soon as possible or provide alternative solutions.
Yes, you will receive a digital receipt or confirmation via email or directly on the app detailing the services provided and the total amount charged.
If you're unsatisfied, please contact our customer service team to report the issue. We value your feedback and will take appropriate steps to address your concerns.
After the completion of the service, you will be prompted to rate and review the service provider in our app. Your feedback is important to us and helps improve our services.
Yes, we have a dedicated customer support line. The contact details are in our app or on our website.
InstaService Membership helps you save more on home services with service credits, fee waivers, and exclusive member benefits. You can choose between Monthly or Annual plans based on how often you book services.
With a Monthly Membership, you get:
With an Annual Membership, you get:
Membership credits can be applied during checkout and used toward eligible InstaService bookings, including handyman, cleaning, plumbing, and other home services.
Upfront credits expire after 3 months. Monthly recurring credits expire after 1 month. Unused credits expire automatically and cannot be reinstated.
Yes. Monthly members do not pay same-day or next-day fees, and Annual members do not pay any priority service fees.
Yes. Members receive access to special coupons and promotional offers that are available only to InstaService members.
Yes. You can upgrade from a Monthly to an Annual Membership at any time.
Your Annual Membership starts immediately. Your Annual expiry date is calculated by factoring in your remaining Monthly Membership period. You receive upfront Annual credits right away.
Yes. Both Monthly and Annual Memberships renew automatically unless you cancel before the renewal date.
You can cancel your membership anytime through your account settings or by contacting InstaService support.
No. Membership fees are non-refundable. However, you will continue to enjoy all membership benefits until the end of your current billing cycle.
Yes. You can use your credits until they expire. Once the credits reach their expiry date, any unused credits will no longer be available.
Yes. You can switch back to a Monthly plan after your current Annual Membership period ends.
No. Membership is optional. You can book services without a membership, but members enjoy extra credits, fee waivers, and exclusive deals.